※As a general rule, we try to reply to the "With Reply" form within 24 hours, but there are times where it takes more time to reply due to congestion or the nature of the contents.
※We will respond to the email address provided.If you have set domain designation, please cancel the settings so that you can receive mail from us.
※There are also times when we will respond with information on disruptions and bugs mentioned on the official site, etc.
Investigating Settlement Inconsistencies
※Attach a screenshot of the purchase history or receipt mail issued by Apple or Google that shows order number, purchase quantity (item name), purchase date, and purchase price. We cannot investigate credit card histories.
※Attach multiple attachments if you have multiple purchase histories or receipt mails.
※If there is an ID or name error, or if the screenshot does not contain all of the essential items listed above, we will not be able to conduct an investigation.
※Investigation and response may take up to one week.
※Items that have already been purchased, whether used or not, cannot be refunded. Please acknowledge this in advance.