Contact us - Disney Pixel RPG

Caution

※As a general rule, we try to reply to the "With Reply" form within 24 hours, but there are times where it takes more time to reply due to congestion or the nature of the contents.
※We will respond to the email address provided.If you have set domain designation, please cancel the settings so that you can receive mail from us.
※There are also times when we will respond with information on disruptions and bugs mentioned on the official site, etc.

Investigating Settlement Inconsistencies

※Attach a screenshot of the purchase history or receipt mail issued by Apple or Google that shows order number, purchase quantity (item name), purchase date, and purchase price. We cannot investigate credit card histories.
※Attach multiple attachments if you have multiple purchase histories or receipt mails.
※If there is an ID or name error, or if the screenshot does not contain all of the essential items listed above, we will not be able to conduct an investigation.
※Investigation and response may take up to one week.
※Items that have already been purchased, whether used or not, cannot be refunded. Please acknowledge this in advance.

Please choose a request type below

Your email address

This form is for investigating the case where a purchased paid item is not reflected in the game. Please check the box if you agree to the following investigation and response.

【1】Cancellation of purchases (cancellation) and requests for refunds will not be accepted. (*Please consult with each platform in case of erroneous purchases or purchases exceeding the limit.) 【2】If, upon investigation, we confirm that the purchased items are not reflected in the game, we will add the items directly to the game.

Enter the ID for the game data you are currently playing.

In-game Name

Enter the name you use in the game.

Inquiry Code

Enter your game data's Inquiry Code.

Select the location from which you downloaded the application.

OS Version

Ex: (Android) 9.0.1 (iOS) 12.1, etc.

Device

Input the name of the device you use. Ex: iPhone X, Galaxy S9, etc.

Time of Purchase

Enter the date you purchased the corresponding item.

Details

Attachments

Add file or drop files here